AdvancedSearch

Terms and Conditions

1. Value Added Tax (VAT):

Our customers will be charged the governmental tax as required by the legislations of Lebanon, where currently the VAT= 11%. All prices include 11% VAT unless we tell you otherwise.


2. Additional driver:

Requirements for an additional driver are submission of a valid driving license along with a valid passport ID and to be a “qualified driver” in accordance with the Lebanese federal traffic law. A maximum of 3 additional drivers are allowed per rental. You will be advised of the cost and the age details for this during the booking process.


3. Other Additional Service charges:

Additional charges apply to the navigation system (GPS), child/baby seats or any additional extra services while booking. All additional equipment or services must be requested at the time of booking and you will be advised of the cost of these services during the booking process. These charges can be paid directly online or paid on arrival. Europcar Lebanon reserves the right to update its prices without prior notice.


4. Traffic violations and fines:

You are liable for the payment of all charges, fees & costs arising from any congestion charge, speeding fines, road traffic offence, or parking offence involving the vehicle taking place during the rental period, including costs from the vehicle being clamped, seized or towed away & any charges/costs (or failure to pay) of the appropriate organization if & when they ask for these payments together with our administration fee. We can receive these violations several months after the rental hence they will be deducted from your credit card then.

Note: The administrative fee will be 25% and will apply on the total amount of the violation.


 

5. Age of Drivers:

The minimum age generally to rent a vehicle from us is 21 years holding a valid driving license of at least 1 year old, and the maximum age to drive our vehicles is 70 years subject to being fit to drive safely. The age policy may vary as per car category and any such variation will be indicated during the booking process.


6. Airport Surcharge:

An Airport surcharge of $20.00 USD excluding TAX will be applied to any rental taking place at the Station at Beirut International Airport unless specified differently. Our counter is located inside the Airport at the Arrivals hall. Customer should provide us with flight details (i.e. airline, terminal, time of arrival, destination…) also country of origin, e-mail and mobile phone number.

This Station is open 24/7, for more information you can contact us on: + 961 3 670323.


7. Rental deposit:

Debit cards and cash are not accepted by Europcar as a means of “Deposit”.

During your booking and at time of "Check-out", You will be informed that in addition to the price of your rental, You will be asked to leave a deposit. The amount of the deposit will be mentioned before the finalization of your booking, restated in your booking confirmation email and also on the Rental Agreement that You will receive at the rental station at time of "Check-out". The deposit takes the form of an electronic pre-authorization (the "Deposit") taken on Your Credit Card in order to cover the possible traffic fines and damage. The amount of the deposit depends on the car category.


Credit Cards are required for the deposit; where Customer will be asked to provide us with 1 Credit Card on his name for Normal Vehicles & 2 Credit Cards under his name for Luxury Vehicles.

Any Credit Card without the customer’s name will not be accepted. 


After deducting all the dues of customer’s additional fees, the excess blocked amount will be released automatically in [3 – 4] weeks’ time. Note: Europcar is not responsible for any difference between the amount blocked & the amount released resulting from the fluctuation of foreign exchange rates and/or other possible banking charges.


8. Accepted Credit Cards:

  1. American Express
  2. MasterCard
  3. Visa

The company does not accept prepaid, rechargeable or virtual cards or another type of card other than the ones mentioned above.


9. Delivery/Collection of the vehicle:

Delivery/Collection in Beirut city is charged $10.00 USD excluding TAX

Delivery/Collection out of Beirut city is charged depending on the distance covered

Delivery & Collection is available:

• Monday to Friday 9:00am till 5:00pm

• Saturday and Sunday is not available


10. Fuel policy and vehicle check-up:

  1. The customer must return the vehicle with the same level of fuel at the pick-up.
  2. Refueling; if the car is not returned with the same fuel level, Europcar Lebanon will charge the actual price at the Gas station and an additional administrative cost of 25% service charge is added to the refueling cost.
  3. Vehicle check-up is the responsibility of the customer to check water and oil levels as well as tire pressures and damages caused due to neglecting these check-ups are not covered and would be considered as vehicle misuse and the due cost is the customer’s liability.
 
 

11. Assistance on the road:

We offer you a 24/7 assistance service.

In case of assistance you can contact us on: + 961 3 670323 and collaborate with our fleet controller to receive the required help.


12. Documents required for rental:

  1. Valid Passport
  2. Valid Driving license must be at least 1 year from the first issue
  3. Valid International driving license is mandatory for foreign customers excluding USA, Canada, EU, Australia and Arab Countries. This is subject to changes depending on the Lebanese traffic law
  4. Valid Credit card under the customer's name

Note: All above driving licenses should be in English or Arabic otherwise a translated copy of the same will be requested.


13. Grace period of a rental:

Grace period for Check-out and Check-in is 120 minutes the latest, otherwise it will be charged as a full rental day.


14. Insurances:

Full Comprehensive insurance is provided subject to current Lebanese Law. The customer is liable for a deductible amount as per car category - against claims resulting from each and every accident including (hit-and-run) reporting you at fault (as evidenced by a Traffic Accident Report). This can be waived by buying the super collision damage waiver (SCDW).


In the case of bodywork damage during the rental, the maximum amount that could be paid would be the deposit amount. Coverage will only be valid if the terms of the lease are met.


Supplementary insurance


In the event of an accident, this parcel counts only the deductible CDW (Collision Damage Waiver)/ THW (Theft Waiver), coverage due to collision, theft, overturning, and total loss of the vehicle.


It includes protection against personal injury (PAI) and double cover for CDW in the event of third party damage. The minimum age required to close this package is for the lead driver to be 21 years old.


Please inform your branch and competent authorities immediately of the damage or accidents that have occurred, otherwise you will be charged for any damages. Loss of profit due to vehicle deterioration is calculated case by case.


This protection does not cover damage to tires and windscreen it excludes, among other things, the loss of accessories such as tires, emergency tires, radio, speakers, head restraints and mirrors. It does not include theft of parts or components of the engine.


SLI(Supplemental Liability Insurance)

Europcar offers an increase in liability coverage of up to LBP 750 000 000.00 Lebanese pounds.


PAI (Personal Accident Insurance)

This insurance provides peace and confidence that personal protection represents health costs in the event of a car accident. The insurance is for the driver and applies to the occupants of the vehicle, provided that the permitted number of passengers is not exceeded. The fee is per day. Coverage: Passenger medical expenses, permanent disability of the passenger, passenger death and funeral expenses, depending on the package of insurance. You can check more information before renting a car at Europcar Lebanon.


Note: A “Traffic Accident Report” is obligatory in the case of an accident.


 

15. One-way charge:

         Available between Europcar rental stations; if you decide to rent a vehicle at a branch but return it to another Europcar branch, Europcar Lebanon will charge you a one-way charge for an amount of $10.00 excluding TAX.


16. Cross Border fee:

Our vehicles are not permitted to be driven outside Lebanon.

Note: Customer to inform Europcar Lebanon Airport station in case they want to visit a restricted zone in Lebanon near the border, since all our fleet contains a tracking system that might stop the vehicle immediately.


17. Limited Kilometers:

Short-term rentals (up to 30 days) have unlimited mileage, except for specific packages that you will be advised about upon booking.


18. Promotions:

Promotions can end without prior notice.

Discounts cannot be applied nor accumulated with other running promotions.

 

19. Speed:

 The customer must abide by the traffic lights, signs and speed limits on all roads to avoid any fines.


20. Payment:

The rental payment can be made in 2 ways:

  1. Prepaid”: paid directly while booking online.
  2. Pay on arrival”: customer should pay the rental amount at vehicle Check-out.

Cash and Credit Card are accepted.

Note: Debit Cards are accepted, and the only accepted Credit Cards are: “American Express”, “Mastercard” and “Visa”.



 

21. Vehicle replacement:

In the event of vehicle breakdown or major accident, Europcar Lebanon will offer a replacement vehicle similar to the rented category without any extra cost.

Note: In case of accidents specific T&C’s apply meaning that the customer is fully responsible for handling all the Legal accident documents (i.e. Traffic accident report), informing the insurance company and Europcar Lebanon’s team.)

In case of emergency contact us on: +961 3 670323



22. Vehicle condition:

  1. The Customer must keep the hired vehicle in a clean, safe, and sound condition as he/she took it. Otherwise charges may be applied.
  2. Europcar Lebanon will conduct vehicle’s “Check-out” and “Check-in” condition in the presence of the Customer at the time of handing over or receiving it to ensure vehicle’s condition and to mark the status of each rented vehicle.
  3. The Customer commits that he won’t allow anybody to drive the rented vehicle unless been authorized By Europcar Lebanon as an “additional driver”.
  4. The Customer undertakes that neither he nor any of the listed additional drivers will use the vehicle in; Pushing, Pulling or Towing objects, Races & Fun Drives, Rough Roads, and Teach Driving or Rent the vehicle without Europcar Lebanon’s permission.
  5. The Customer that fails to adhere with same will be held responsible and liable for all charges resulting from damages, penalties, fines & other dues.
  6. The Customer commits that he or any additional driver will not use the vehicle to transport commercial passengers or any materials/products that are prohibited by the Lebanese Laws.
 
 

23. Confirmed Reservation Policy:

  1. “Pay on arrival booking”; a grace period of 120 minutes is permitted for the Customer to pick-up the vehicle.
  2. “Prepaid booking”; no pick-up time is specified until the closing of the rental.
  3. “No Show”; an amount of 95€ will be applied.
  4. “Reservation Turn down”; due to the failure of the customer to fulfill the rental T&C’s requirement will be subject to a turn-down rental fees charge.
  5. “Cancellation”; reservation is free of charge if cancellation is made at least 48 hours before the pick-up. While after that it will be subject to a cancellation fee of 50€.
 
 

24. Vehicle Return:

  1. “In case of early return”; no refund amount will be applied.
  2. “In case of later return”; there’s a grace period of 120 minutes at the latest. In case the Customer returns the vehicle after the grace period a charge of one additional rental day will be applied.
  3. “Fail to return”; if you fail to return the vehicle on its due date & time, and you have not extended its Hire Period for a period of 24 hours, then we will record the Vehicle as stolen and will report it to the police & will file a case.
 

 

25. Force Majeure:

Neither party shall be liable for failure in its performance hereunder caused by any case of Force Majeure. "Force Majeure" shall be considered - as defined by the applicable regulation(s) - as any irresistible or unforeseeable event, independent of the party suffering of the case of Force Majeure, which prevents this party from fulfilling its obligations.


So that in the case:

1. “Of a Prepaid booking”; the transaction will be cancelled, and the renting station will refund to you the prepaid rental charge that has been collected. The renting station will have no further obligations with respect to the transaction;

2. “Of a Guaranteed reservation”; the reservation will expire, a No Show fee will not be charged to you and the renting station will have no further obligations with respect to the transaction.



 

26. Privacy Policy:

Europcar Lebanon abides and follows Europcar International privacy policy terms and conditions.



27. Request for information or queries:

For any additional information on your booking and for any query prior to your arrival at the Europcar station, please contact the reservation service on the below:


Mobile number: +961 3 670323

Email: reservation@europcar.com.lb or outbound@europcar.com.lb

 



Call our reservations team: +961 1 876 367/ +961 3 670 323 / +961 3 694 004

test
Legal Information

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!